Frequently Asked Questions
Below are answers to the most common questions about our professional lock tools, ordering process, and usage guidelines.
Q1 Who can purchase your lock tools?
Our products are designed for professional locksmiths, lock service technicians,
training institutions, and authorized service providers. Buyers are responsible
for ensuring legal and authorized use in their region.
Q2 Are your lock tools legal to use?
Lock tool regulations vary by country and region. We recommend checking your local
laws before purchasing or using any lock tools. All products must be used in
compliance with applicable regulations.
Q3 Do you provide instructions or training?
Our products are professional tools that require prior knowledge or training.
While some basic guidance may be provided, we recommend proper locksmith training
before use.
Q4 Can I return a used lock tool?
Due to the professional nature of lock tools, used or damaged products are not
eligible for return. Please review our Returns Policy for full details.
Q5 Do you ship internationally?
Yes, we offer international shipping to many regions. Shipping availability,
methods, and delivery times may vary depending on destination and local customs
regulations.
Q6 Will customs seize lock tools?
Customs policies differ by country. While we package products as professional tools,
we cannot guarantee customs clearance. Buyers are responsible for understanding
import regulations in their country.
Q7 How can I contact customer support?
You can contact us via email or through the contact page on our website.
Our team will respond as soon as possible during business hours.